About digital inclusionFacts, stats, and government policy...

Within the UK, an estimated 17 million people in the UK don't, won't or can't use computers and the internet. Significantly, those already at a social or financial disadvantage are at least three times more likely to be off-line, and missing out on the benefits digital technologies can provide. Levelling the digital playing field is an important step towards social equity in the 21st Century, and the goal UK online centres and myguide are working towards.

Digital inclusion has become a new priority for government, seen as key to future economic success and competitiveness, social inclusion and community cohesion, and to the efficient and effective delivery of government services and information. Key policy documents include:

Digital Britain - June 2009

Department for Business, Innovation and Skills (BIS), Department for Culture, Media and Sport (DCMS)

The Digital Britain Report is the government's strategic vision for ensuring the UK's digital future, and introduces policies to maximise the social and economic benefits from digital technologies.

Digital Skills Review - June 2009

Department for Innovation, Universities and Skills (DIUS) - now BIS.

The independent review, carried out by Baroness Morris, was commissioned to assess whether the nation's basic computer skills needs are being met. It outlines the importance of digital skills to the health and wellbeing of UK citizens as well as the wider economy. It calls for a more focused strategy to address the skills gap.

The Learning Revolution - March 2009

DIUS (now BIS)

This White Paper sets out the government's strategy for informal learning as a key stepping stone to formal learning, personal fulfilment, social and economic health.

Delivering Digital Inclusion - An Action Plan for Consultation - October 2008

Department for Communities and Local Government

The Action Plan outlines the key issues relating to the use of digital technology and argues why digital exclusion is an increasingly urgent social problem. It also brings together a list of the activities to tackle digital inclusion currently taking place across government and beyond.

The Power of Information - March 2008

Cabinet Office

The original Power of Information Review looked at government's use of technology, and found that facilitation and greater access to information could create opportunities to empower individuals and communities. The final Report makes recommendations for internet usage and development within government.

Key facts:

  • 29% of adults in the UK don't use the internet
  • 25% of adults in the UK have never used the internet
  • 35% of households don't have the internet
  • 49% of those without access are in the lowest socio-economic groups (DE)
  • 50% of those without access are over 65
  • 70% of people who live in social housing aren't online - a full 28% of all those not online
  • Only 15% of people living in deprived areas have used a government online service or website in the last year, compared to 55% nationally
  • 75% of everyone not online is also not working
  • 26% of all employed people aren't online either
  • Internet users' confidence in their ability to find work outstrips non-users by 25%.