About UK online centresThe background story and basics...

Set up by government in 2000 to provide public access to computers, the UK online centres network plays a key role in exploiting ICT to help improve individual lives, strengthen communities and achieve social inclusion.

There are thousands of UK online centres cross England, and many use myguide to introduce people to the world of ICT. myguide is a simple web platform designed to make getting online easy, and was developed by the UK online centres team at Ufi in consultation with a wide variety of partners.

UK online centres is a division of Ufi, and receives core funding from the Department for Business, Innovation, and Skills (BIS) via the Learning and Skills Council (LSC). Funding for the development of myguide comes from the Department for Children, Schools and Families (DCSF).

Key facts:

  • 3,500 member centres
  • UK online centres in 84% of deprived wards
  • Around 2 million customers use UK online centres every year
  • Half of them have no formal qualifications
  • 74% are socially excluded
  • 60% of people receive some state benefit
  • 50% of users do not own their own home
  • One third of users consider themselves to have a disability or mental health issues
  • One quarter of centre users are from Non British ethnic backgrounds
  • 93% of visitors access online government services in a UK online centre
  • 64% of customers progress to take up further education, Information, Advice and Guidance opportunities, volunteering placements or employment
  • 96% of people who use the centres rate the service as good to excellent.